Returns
At OlympicFanGear, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a straightforward return process.
Return Policy
- Eligibility: Items must be returned within 30 days of receipt in their original condition, with tags attached and in their original packaging.
- Non-Returnable Items: Gift cards, sale items, and any personalized or custom-made products are not eligible for return.
How to Return an Item
- Initiate a Return: Contact our customer service team at support@olympicfangear.com with your order number and the reason for your return.
- Receive a Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed return instructions.
- Ship the Item: Pack the item securely and include the RA number inside the package. Use a trackable shipping method to ensure we receive your return.
Refunds
- Processing: Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
- Shipping Costs: Original shipping costs are non-refundable. However, if the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
Exchanges
If you need a different size, color, or a replacement for a defective item, follow the return process and place a new order for the desired item. This ensures faster processing and availability.
Questions?
For any questions about our return policy or assistance with your return, please contact our customer service team at support@olympicfangear.com. We're here to ensure your shopping experience is enjoyable and hassle-free.
OlympicFanGear – Live Your Passion, Support Your Heroes!